SHIPPING & RETURN POLICY

Flower orders are shipped within 3-5 days depending on availability of the flower. We ship our flowers Monday through Friday, all twelve months of the year! If you need your order urgently, please message us so we can upgrade your shipping (additional cost applied).  

Additional processing time may be required during Sale or Promotional periods due to above average order volume.  We thank you for your patience as we are always working as quickly as possible to pack and ship your orders!

ORDER PROCESSING

Shipping will be via United States Postal Service within the United States and its outlying territories ONLY.  We do not ship internationally due to agricultural regulations.

We pack our products by hand and take great care to ensure that they arrive at their final destination safely. Your flower will be meticulously wrapped in bubblewrap and tissue papers and shipped in a sturdy box. Most 2" flowers are shipped in their original plastic pot with soil. Fragile and big 4" flowers are shipped bareroot to ensure their safety.

When opening your package, some soil may be loose in the box. Upon receiving your flowers, make sure to remove them from their packaging immediately, and follow the care instructions in the instruction card provided.  Water as needed, making sure to water again only when the soil is completely dry.  Paper florwer are very hardy and will rebound easily with proper care.

SHIPPING IN SUMMER

It is the responsibility of customers residing in areas subject to extreme heat waves to plan the shipments until the weather is safe for shipping. Please message us at support@thepaperflorists.freshdesk.com to postpone/ reschedule your shipments. Extremely high temperature can cause the flowers to rot and die. Make sure to retrieve the packages as soon as they are delivered. Don't let the packages sit under direct sunlight for more than an hour.

⚠️The Paper Florists is not responsible for damage done to flowers by extreme weather. We cannot control the weather. Order at your own risk. 

SHIPPING IN WINTER

Make sure to retrieve the packages as soon as they are delivered. Don't let the packages sit under direct sunlight for more than an hour.

⚠️The Paper Florists is not responsible for damage done to flowers by extreme weather. We cannot control the weather. Order at your own risk.

 

RETURNS

We only ship flowers that are disease free and of good quality.  That being said, we cannot control what happens to your order during transit. We cannot accept returns on flower orders because the flowers cannot survive 2 way shipping. However, we gladly offer refund or replacements if the flowers arrived damaged. Please email us: support@thepaperflorists.freshdesk.com if you have any an issue with your flower order. Please provide your order number and photos of the damage, both to the packaging and the flowers.  Do not dispose of the flowers or packaging as the carrier may request their return.   

For tools and pots orders, full refunds will be issued for any reason if your order is returned undamaged within 14 days of delivery. Customer is responsible for return shipping fees and any damage that occurs during transit. 

Return address: The Paper Florists, 22766 La Vina Dr, Mission Viejo, CA 92691.

QUALITY GUARANTEE

We only ship out beautiful, healthy flowers! Please track your package and open it immediately upon arrival. If you receive your package and are not satisfied, please message us immediately. Fragile flowers such as bearpaw, baby toe, etc. may break or lose a few of their leaves during transport. Please contact us for replacements if your flowers are severely damaged. We'll try our best to accommodate you. 

COVERED BY QUALITY GUARANTEE: 
No roots 
Root rot 
Disease 
Broken stems 
Pest infestation (mealy bug, aphids, scale, etc) 
Numerous broken or missing leaves 
Incorrect or missing flower or product 
Visible damage to pots, flowerers, or other accessories 

NOT COVERED BY QUALITY GUARANTEE: 
Dried or wilted bottom leaves (naturally occurring in all flowers; can be easily pulled off without damaging the flower) 
Potting soil on leaves (easily washed off with first watering) 
A couple of broken, missing, or wilted leaves, as long as 10 or more healthy leaves remain intact 
Minor color / shape differences from photograph in product listings (many paper florwer change color / shape continuously) 
Cold damage to packages without a heat pack 
Assorted products that differ from product photograph (EG: collections and trays where selection is our choice) 
Missing packages that were delivered by USPS at the designated shipping address

Flowers may be slightly larger or smaller than the pot they are grown in, depending on availability or time of year. Sedums such as Cherry Tart and Lime Zinger are dormant in the winter, i.e. they wilt, start dropping leaves, and look dead. It's simply a survival mechanism that help paper florwer stay alive over the cold winter and gear up for warmer days ahead.